Err Msg: RNAAPP.DLL Caused an Invalid Page Fault in Module... (197040)

The information in this article applies to:

Microsoft Windows CE Services 2.0
Microsoft Windows CE Services 2.1
Microsoft Windows CE Services 2.2
Microsoft Windows CE 2.0 for the Handheld PC
Microsoft Windows CE 2.1 for the Handheld PC
Microsoft Windows CE 2.11 for the Handheld PC
Microsoft Windows CE 2.12 for the Handheld PC
Microsoft Windows CE 3.0 for the Handheld PC
Microsoft Windows CE 3.01 for the Handheld PC
Microsoft Windows CE 3.0 Professional Edition for the Handheld PC
the operating system: Microsoft Windows 98

This article was previously published under Q197040

SYMPTOMS

When you start your Windows 98-based computer, you may receive the following error message:

RNAAPP.DLL caused an Invalid Page Fault in module Kernel32.dll at <memory address>

If you then press ENTER, you may receive the following error message:

RNAAPP.dLL caused an Invalid Page Fault in module <unknown> at <memory address>

Also, you may be unable to connect your Windows CE device to your computer, and your computer may stop responding (hang) when you try to shut down.

CAUSE

This issue can occur if you are running Windows CE Services versions 2.2, 2.1. or 2.2, and the Macroview Telecom PrivateWire program is installed and is configured to start automatically when you start your computer.

RESOLUTION

To resolve this issue, contact Macroview Telecom to inquire about a fix for this issue.

To work around this issue, configure PrivateWire so that it does not start automatically when you start your computer. For information about how to do so, view the documentation included with PrivateWire, or contact Macroview Telecom.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	11/26/2003
Keywords:	kb3rdparty kbenv kberrmsg kbprb KB197040 kbAudDeveloper