Fatal Exception in CDVSD Starting Windows 98 (197004)

SYMPTOMS

When you start your computer, you may receive an error message on a blue screen similar to the following:

An exception 0E has occurred at 0028:C143EADA in VXD CDVSD(01) + 00001CFA. This was called from 0028:C18413E8 in VXD voltrack(04)+ 00000A18. It may be possible to continue normally.

-or-

An exception 0E has occurred at 0028:C143C31E in VxD CDVSD(01) + 0000179E. This was called from 0028:C1830708 in VxD scsi1hlp(03) + 00000508. It may be possible to continue normally.

CAUSE

This behavior can occur when you start your computer if a CD-ROM is not in the DVD drive or when a CD-ROM is ejected from the DVD drive if you are using a third-party Small Computer System Interface (SCSI) miniport driver.

An incorrect calldown method is used if an IOS VSD is installed between the CDVSD and SCSIPORT layers and the DVD CD-ROM supports Group 2 timeout commands.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

   Date       Time     Version     Size     File name
   --------------------------------------------------
   12/04/98   04:21p   4.10.2001   24,100   Cdvsd.vxd

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

MORE INFORMATION

This problem is known to occur with the Agate Technologies Agaatapi.mpd and Intel Corporation Ideatapi.mpd miniport drivers.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes