OL2000: (CW) How to Manage Multiple Exchange Mailbox Accounts (196996)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q196996


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SUMMARY

Some users have multiple e-mail accounts on the same Microsoft Exchange Server. Although you can only have one service in your Microsoft Exchange Server profile, it is possible to access all of your accounts with Microsoft Outlook 2000 without having to log on separately to each account.

This article describes how to set up Outlook to access two Microsoft Exchange mailboxes from one profile.

MORE INFORMATION

Given two accounts on a Microsoft Exchange Server (A and B), follow these steps to be able to log on to account A, and have access to the mailbox for account B:

  1. Start Outlook with a profile configured for the Microsoft Exchange Server mailbox for account B. You may need to log on to the network as the user of account B for proper validation.
  2. On the Tools menu, click Options.
  3. On the Delegates tab, click Add.
  4. Type or select the name of the user of account A, click Add, and then click OK.
  5. In the Delegate Permissions dialog box, click to select "Editor (can read, create, and modify items)" in all lists.
  6. Click OK twice.
  7. If the Folder List is not visible, on the View menu, click Folder List.
  8. Right-click the Mailbox - <user name>, and then click "Properties for 'Mailbox - <user name>'" on the shortcut menu.
  9. On the Permissions tab, click Add.
  10. Type or select the name of the user of account A, click Add, and then click OK.
  11. In the Name box, click the newly added entry for account A.
  12. In the Roles list, select Owner, and then click OK.
  13. Repeat steps 8 through 12 for all of the other folders within the Mailbox.
  14. On the File menu, click "Exit and Log Off."
  15. Restart Windows and log on as the user of account A.
  16. Start Outlook with a profile configured for the Microsoft Exchange Server mailbox for account A.
  17. On the Tools menu, click Services.
  18. Click to select Microsoft Exchange Server, and then click Properties.
  19. On the Advanced tab, click Add.
  20. Type the name of the user of account B, and then click OK three times.
The mailbox for account B is displayed in your Folder List.

User A can send messages and meeting requests on behalf of user B by entering the name of user B in the From Field. These messages contain the names of both user A and user B.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbinfo KB196996
©2003 Microsoft Corporation. All rights reserved.