You receive an "Extension 'SMTP' could not be loaded" error message in Exchange Server 5.0 and in Exchange Server 5.5 (196924)

WORKAROUND

Perform the following steps at the computer that is running the Exchange Server Administrator program to find the build number of the file:

1. Map a drive to the Exchsrvr folder of the computer on which the Internet Mail Service is installed.
2. In Windows NT Explorer, locate the Imcadmin.dll file in the following folder:

   Exchsrvr\Addins\Smtp\I386

3. Click the Imcadmin.dll file, and on the File menu, click Properties.
4. Click the Version tab, and write down the file version that is displayed here.

Perform the following steps at the computer that is running the Exchange Server Administrator program to use the version number to make a raw mode entry change:

Warning If you use the raw mode of the Exchange Server Administrator program (admin /r) incorrectly, serious problems may occur that may require you to reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both. Microsoft cannot guarantee that problems that result from using raw mode incorrectly can be solved. Use raw mode at your own risk.

1. Start the Exchange Server Administrator in raw mode by typing the following at a command prompt:

   c:\exchsrvr\bin\admin.exe /r

2. In the Exchange Server Administrator program connected to the Internet Mail Service computer, click to expand the Configuration container, and then click Add-ins.
3. In the right pane of the window, click Extension for Internet Mail Service I386.
4. On the File menu, click Raw Properties.
5. In the Attribute list, click File Version, and then click Editor.
6. Click File Version, and then click OK.
7. Change the build number to the build number that you found in Windows NT Explorer, and then click OK.
8. In the window Extension for Internet Mail Service I386, click Set.