OL2000: (CW) Err Msg Copying or Moving Remote Mail Message Header (196864)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q196864


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When copying or moving a message header in Microsoft Outlook, you may receive the following error message:
This Task cannot be performed for Remote Mail message headers. Download the complete message.

CAUSE

You have downloaded only the message header; you have not downloaded the complete mail message.

RESOLUTION

To download the entire message, follow these steps:

  1. On the Tools menu, point to Remote Mail and click Connect.
  2. Click to select the information service to use when connecting, and then click Next.
  3. Click "Retrieve and send all new mail" and click Finish.
After message retrieval, you can copy or move the mail message to a different folder.

Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kberrmsg kbprb KB196864
©2003 Microsoft Corporation. All rights reserved.