XFOR: Migration Wizard Fails During Migration from GroupWise 4.1a (196846)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q196846 SYMPTOMS
During the migration of a Novell GroupWise 4.1a client, the Migration
Wizard fails while copying the users' mail. No errors or warnings are
logged in the event viewer. The timer on the Migration Wizard keeps
counting. Migration can be canceled but not resumed.
CAUSE
The Windows NT Server computer performing the migration must have the
Novell GroupWise client installed, and the Novell GroupWise client must be
available in the path. The GroupWise client uses a viewer to display the
contents of an e-mail attachment without retrieving it into an application.
The viewer can display text, graphics, codes, and faxes. The viewer
requires a "patch" or an update to the viewer file in order to view some
attachments. For example, to view Office 97 documents, the latest patch for
the GroupWise client must be installed.
Because the Migration Wizard uses the GroupWise client to migrate user
messages and attachments, the Migration Wizard may fail when it attempts to
copy an attachment which the GroupWise client cannot view.
WORKAROUND
To avoid this problem, apply the latest GroupWise client viewer patch on
the Windows NT Server computer that is running the migration. The patch may
be found at http://support.novell.com.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB196846 |
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