Dr. Watson Error Occurs Starting Virtual Globe 99 (196746)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q196746
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to start Microsoft Encarta Virtual Globe 99 on a computer running Windows NT, a Dr. Watson error occurs. The Dr. Watson error is an application error in Msworld.exe.

CAUSE

Encarta Virtual Globe 99 modifies the registry when starting. As a result, to use Microsoft Encarta Virtual Globe 99 on a computer running Windows NT, you must have Administrator privileges or an administrator must change permissions to a more accessible level on two registry keys.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this problem, perform the following steps:

  1. Log off as the current user.
  2. Log on as an Administrator and change the Security Permissions on two keys in the registry. Allow the EVERYONE group Full Control permission on the following two registry entries: 
          HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Reference

      HKEY_CURRENT_USER\Software\Microsoft\Microsoft Reference

    Now domain users will be able to use the Virtual Globe 99 software.

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

178153 Multimedia: Only Administrator Can Install Program Under NT 4.0

Modification Type:MajorLast Reviewed:5/27/2001
Keywords:kbprb KB196746
©2002 Microsoft Corporation. All rights reserved.