OL2000: (IMO) Internet Explorer Opens When Checking for Mail (196738)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you check for mail using Microsoft Outlook configured to use the AT&T Worldnet Internet service provider, Microsoft Internet Explorer opens too. Additionally, if you have Outlook set to disconnect when finished sending and receiving, you remain connected after mail is delivered.

CAUSE

The AT&T Worldnet installation is set to start Microsoft Internet Explorer once you connect to the service. Because Microsoft Internet Explorer is controlling the dialing, the connection is not dropped when all mail is delivered.

RESOLUTION

To stop Microsoft Internet Explorer from starting when you connect to AT&T Worldnet, follow these steps:

Double-click the AT&T icon on the desktop.
In AT&T Configurable Software, click to clear "Start Internet software after connecting to AT&T."
Quit the AT&T software.

REFERENCES

AT&T Worldnet is manufactured by AT&T, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.