Application Error in Outlook.exe Using Matrox Millennium (196573)
The information in this article applies to:
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
This article was previously published under Q196573
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information on how to do this, view the "Restoring
the Registry" online Help topic in Regedit.exe or the "Restoring a Registry
Key" online Help topic in Regedt32.exe.
SYMPTOMS
When using a Matrox Millennium video card with Windows NT Workstation or
Server 3.51 and Outlook 97 (version 8.02 or 8.03), and the video resolution
setting 1024 x 768 or greater and a color palette setting of 65536 colors
or greater, you may receive an application error in Outlook.exe similar to
the following:
Application exception occurred:
App: outlook.dbg (pid-208)
When: 5/29/1998 @ 9:21:18:771
Exception number: c0000037
NOTE: The time, date and process ID number will be different for each
occurrence.
RESOLUTION
To resolve this problem, disable the Bitmap Caching setting via the
registry using the following steps:
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT, you should also update your Emergency Repair
Disk (ERD).
- Start Registry Editor (Regedt32.exe).
- Go to the following key in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\mgax64
\Device0.User.DeviceBitma
NOTE: The above registry key is one path; it has been wrapped for
readability.
- Change the value to 0 for this setting.
- Close the registry editor and restart the system.
STATUS
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
MORE INFORMATION
Refer to the documentation that comes with the drivers for the MGA
Millennium video adapter for more information on registry settings available
for this adapter.
| Modification Type: | Major | Last Reviewed: | 11/20/2003 |
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| Keywords: | kbprb KB196573 |
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