OLEXP: Outlook Express Does Not Prompt You for an Identity (196518)
The information in this article applies to:
- Microsoft Outlook Express 5.5 for Windows NT 4.0
- Microsoft Outlook Express 5.01 for Windows NT 4.0
- Microsoft Outlook Express 5.0 for Windows NT 4.0
- Microsoft Outlook Express 5.5 for Windows 98 Second Edition
- Microsoft Outlook Express 5.01 for Windows 98 Second Edition
- Microsoft Outlook Express 5.5 for Windows 98
- Microsoft Outlook Express 5.01 for Windows 98
- Microsoft Outlook Express 5.0 for Windows 98
- Microsoft Outlook Express 5.5 for Windows 95
- Microsoft Outlook Express 5.01 for Windows 95
- Microsoft Outlook Express 5.0 for Windows 95
This article was previously published under Q196518 For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
If you use the Ask Me option to configure multiple identities in Outlook Express, you may not be prompted for an identity when you start Outlook Express.
NOTE: In Outlook Express 5.01 and later, the Ask Me option has been changed to Use this identity when starting a program.
CAUSE
This issue can occur if you are running another programs that uses identities (such as Microsoft MSN Messenger), or if you start Outlook Express with an identity, quit Outlook Express without logging off from the identity, and then restart Outlook Express.
RESOLUTION
To resolve this issue, log off as the identity, or restart the computer. To log off as the current identity in Outlook Express:
- On the File menu, click Exit and Log Off Identity.
- If the Exit and Log Off Identity command is not available, point to Identities, click Logoff for the identity from which you want to log off, and then restart Outlook Express.
STATUS
This behavior is by design.
MORE INFORMATION
Outlook Express is an identity-aware program. When you quit Outlook Express without logging off, the identity is maintained so that other identity-aware programs can use the identity. For example, when you use Outlook Express to log off an identity, other identity-aware programs such as MSN Messenger are also logged off.
| Modification Type: | Major | Last Reviewed: | 6/24/2004 |
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| Keywords: | kbenv kbprb KB196518 |
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