OL2000: Sent Mail Messages Stay in Outbox with Open Letter Icon (196494)

RESOLUTION

Choose one of the following methods.

Method 1

Remove old messages from the Sent Items folder. You may create a new folder for storing these messages if you want to keep them. Sent messages will then be distributed to the proper folders.

To create a new folder:

1. On the File menu, point to New, and then click Folder.
2. In the Name box, type a name for the folder.
3. In the Folder Contains box, click the type of items you want the folder to contain.
4. In the "Select where to place the folder" list, click the location of the folder, and then click OK.

To move messages to the new folder:

1. Click the Inbox.
2. Click to select the messages you want to move.
   
   - To select all items, click Select All on the Edit menu.
   
   - To select adjacent items, click the first item, hold down SHIFT, and click the last item.
   
   - To select nonadjacent items, click the first item, hold down CTRL, and click the additional items.
3. On the Edit menu, click Move To Folder, click the folder you want to move the items to, and then click OK.

Method 2

Increase the storage capacity with "Allow upgrade to large tables."

If you use a Personal Folder file with the Corporate or Workgroup installation option, follow these steps:

1. On the Tools menu, click Services.
2. Click to select the Personal Folders service, and click Properties.
3. On the General tab, click "Allow upgrade to large tables."
4. Click OK twice to close the dialog boxes.

If you use the Internet Mail Only installation option, follow these steps:

1. On the View menu, click Folder List if it is not already displayed.
2. Right-click Personal Folders and click Properties for "Personal Folders" on the shortcut menu.
3. Click the Advanced button.
4. Click "Allow upgrade to large tables," and click OK twice to close the dialog boxes.