Terminal Server Upgrading Internet Explorer 4.0 from Either Internet Explorer 3.0 or Internet Explorer 2.0 (196459)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q196459
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

When you try to install Internet Explorer 4.0 or 4.01 on Windows Terminal Server using the Active Setup Wizard, you may receive the following error message:
Setup was unable to install all the components.

CAUSE

This problem occurs because there is some combination of the following DLLs that causes Internet Explorer 4.0 to exit without trying to install.

When you look at the Setup Wizard log file, Active Setup Log.txt, you will see some DLLs found and some missing as listed below in the log file: 
   Logging information for IE4Setup.exe ...
   Checking for IE4 version.
   File Version :C:\WTSRV\System32\SHELL32.DLL: Version:4.0.1381.32772
   File Version :C:\WTSRV\System32\shdocvw.dll: Version:0.0.0.0
   Version of ActiveX files.
   File Version :C:\WTSRV\System32\wininet.dll: Version:4.70.0.1215
   File Version :C:\WTSRV\System32\urlmon.dll: Version:4.70.0.1215
   File Version :C:\WTSRV\System32\shdocvw.dll: Version:0.0.0.0
   File Version :C:\WTSRV\System32\shlwapi.dll: Version:0.0.0.0
   Version of trust files.
   File Version :C:\WTSRV\System32\Wintrust.dll: Version:4.75.1381.32772
   File Version :C:\WTSRV\System32\digsig.dll: Version:4.73.1381.40
   File Version :C:\WTSRV\System32\INSENG.DLL: Version:4.72.3110.6
   File Version :C:\WTSRV\System32\JOBEXEC.DLL: Version:4.72.3110.7

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Delete all above DLLs outlined above except Shell32.dll
  2. In Registry Editor, export the following registry key to the desktop (for backup purposes): 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup
  3. Delete the following registry key: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup
  4. Quit Registry Editor.
  5. Verify that the Oleaut32.dll file is present in the Windows\System32 folder. If this file is not present, extract a new copy from the installation distribution.
  6. In the <systemroot> folder, rename the following file with a .old file extension: 
    Active Setup Log.txt
  7. Rerun setup.
Modification Type:MajorLast Reviewed:6/28/2004
Keywords:kbprb KB196459
©2004 Microsoft Corporation. All rights reserved.