OL2000: (CW) Delivery Point Warning with Multiple NT Workstation Users (196425)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you start Microsoft Outlook on a Microsoft Windows NT workstation used by multiple users, you may receive the following warning:

The location messages are delivered to has changed for this user profile. To complete this operation, you may need to copy the contents of the old Outlook folders to the new Outlook folders. For information about how to complete this change of your mail delivery location, see Microsoft Outlook Help. Some of the shortcuts on the Outlook Bar may no longer work. Do you want Outlook to recreate your shortcuts? All shortcuts you have created will be removed.

You should answer Yes to the question by clicking Yes.

CAUSE

In Windows NT, the profile name for each user is MS Exchange Settings or Microsoft Outlook. The shortcuts on the Outlook Bar are associated with a Favorites file (.fav) which, by default, is the same name as the profile with a .fav extension.

RESOLUTION

Use the Show Profiles button in the Mail And Fax tool in Control Panel to display the Microsoft Outlook profile. Copy the profile using the user name as the name for the new profile, and then set the When Starting box to the user name profile.

MORE INFORMATION

When each user logged in, there was a registry key that references information on the Outlook bar to a specific .FAV file. (In this case, each user was using the same .FAV file because the profile name was the same for each user.) Users need to have different names for each mail profile; otherwise, this conflict will exist.

Create a New Profile for the Current User

Click Start, point to Settings, and then click Control Panel.
Double-click to open the Mail (or Mail And Fax) tool.
Click Show Profiles, and then click to select the mail profile you wish to copy. This could be Microsoft Outlook or MS Exchange Settings.
Click Copy, and then type the current user name for the new mail profile. Click OK.
Under "When Starting Microsoft Outlook, use this profile," click to select the newly created mail profile.

NOTE: The message may also say "When Starting Microsoft Exchange, use this profile."
Click Close, and then close Control Panel.