EDI Certificates from VeriSign Unreadable if Opened in Outlook 97/98 (196320)


The information in this article applies to:

  • Microsoft Site Server 3.0 Commerce Edition
This article was previously published under Q196320

SYMPTOMS

Electronic Data Interchange (EDI) certificates received from VeriSign and viewed in Outlook 97 or Outlook 98 may be unreadable when used with the Commerce Interchange Pipeline Manager.

CAUSE

When an EDI certificate is requested from VeriSign, it is sent to the requestor as an SMIME attachment with no text in the body, and when it is viewed in Outlook 97 or Outlook 98, it may not be able to be imported into the Commerce Interchange Pipeline Manager.

WORKAROUND

To work around this problem, use a POP3 Mail client such as Outlook Express to read VeriSign EDI certificates.

MORE INFORMATION

This will no longer be an issue when the Commerce Interchange Pipeline Manager is in VeriSign's list of "EDI applications." When Microsoft Commerce Server is on the list, VeriSign will send the certificate as a text message rather than as an attachment.
Modification Type:MinorLast Reviewed:7/16/2004
Keywords:kbpending kbprb KB196320
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