Works 95: Printer Skips Several Rows of Labels When Printing (196294)

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented. After you complete each method, test to see if the issue is resolved. If the issue continues to occur, proceed to the next method.

Incompatible or Outdated Printer Driver

Make sure the printer driver you are using is designed to be used with your printer. To check which printer driver you are using, follow these steps:

1. Open any Works document.
2. On the File menu, click Print.
   
   The name of the printer driver you are using is displayed in the Name box under Print.
3. Click Cancel.

If the driver displayed in the Name box does not match the make and model of the printer you are using, click the correct driver for your printer in the Name box, and then click OK.

NOTE: Your printer may be able to emulate another manufacturer or model of printer. Contact your printer manufacturer or consult the documentation provided with your printer for information about other drivers that are compatible with your printer.

If the driver does match the make and model of your printer, contact the manufacturer of your printer to inquire about obtaining the latest driver for your printer.

Paper Source Set Incorrectly on a Dot Matrix Printer

To change the paper source for your labels, follow these steps:

1. Open your word processor label document.
2. On the File menu, click Page Setup.
3. Click the Source, Size & Orientation tab.
4. Click the correct paper source in the Source box under Paper, and then click OK.
   
   For example, if you are using tractor fed labels and the paper source is set to Manual Feed, click Tractor Feed in the Source box under Paper, and then click OK.
5. Click OK.

Custom Label Settings are Incorrect

If you are printing custom labels, follow these steps to verify the custom label settings:

1. Open your word processor label document.
2. On the Tools menu, click Labels.
3. Click Labels or Multiple Copies Of One Label.
4. Click the Label Size tab, and then click Custom.
5. On the Label Size tab, make sure the Down setting under Number Of Labels matches the number of rows of labels on the page you are using.
6. On the Page Size tab, make sure the Size, Width, and Height settings under Paper match the size of the page you are using.
7. Click Done, and then click Close.

The First Row To Print Setting Is Incorrect

To verify that the First Row To Print setting is correct, follow these steps:

1. Open your word processor label document.
2. On the Tools menu, click Labels.
3. Click Labels or Multiple Copies Of One Label.
4. Click the Printing tab.
5. If you want to start printing your labels at the top of the page, make sure the First Row To Print setting under Print Options is set to one. If you want to start printing further down the page, type the appropriate number in the First Row To Print box.
6. Click Close.