XADM: Event 1002 Starting the DS after Failing to Move a Server (196159)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP1
This article was previously published under Q196159
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

The Exchange Directory Service might fail to start with error 2140 after a fatal failure of the Exchange Server Move Server Wizard and the following event might be logged in the event viewer: 
   Event ID: 1002
   Source: MSExchangeDS
   Type: Error
   Category: Internal Processing
   Description:
   The Microsoft Exchange Server database, EDB, could not be initialized
   and returned error -1811. Unrecoverable error. The directory can't
   continue.
NOTE: This error might happen even if the dsadata directory is restored to the state of before running the wizard.

CAUSE

The registry is pointing to the wrong Directory for the Dir.edb file.

WORKAROUND

To work around this problem, restore the registry. To do this, perform the following steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


  1. Go to the mvsrvdata\archive folder (mvsrvdata is the directory that you chose to store the temporary files in while running the Move Server Wizard).
  2. Double-click on Restore.reg to restore the registry.

MORE INFORMATION

The Exchange Move Server Wizard creates a subfolder under the dsadata folder called newdsa. It will store the new Dir.edb there while it is building it. It will also modify the registry to point to the newdsa folder (The wizard will backup the Exchange registry keys in the Restore.reg file). If the Wizard fails before it starts modifying the Private Information Store, it should recover on its own and restore the settings to what they were before running the wizard. In the case of a catastrophic failure however, the recovery code will not run and you might have to restore the server by performing the above steps.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB196159
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