Cannot Download Documents from a Secure Web Site (196124)
The information in this article applies to:
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95 SP 1
- Microsoft Internet Explorer 4.0 for Windows 95
- Microsoft Internet Explorer 4.0 for Windows 98
- Microsoft Internet Explorer 4.01 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 5.01 for Windows 98
- the operating system: Microsoft Windows 98
This article was previously published under Q196124 SYMPTOMS
When you attempt to download a Microsoft Word (.doc) or Microsoft Excel
(.xls) document from a secure Web site, you may receive one of the
following error messages:
Internet Explorer cannot open the Internet site
https://<Web address>/<filename>.doc
Server execution failed
-or-
Microsoft Excel cannot access the file
'https://<Web address>/<filename>.xls.'
There are several possible reasons:
- The file name or path name does not exist
- The file you're trying to open is being used by another program.
Close the document in the other program, and try again.
- The name of the workbook you're trying to save is the same as the
name of another document that is read-only. Try saving the workbook
with a different name.
CAUSE
This behavior can occur if you previously downloaded the document to your
computer.
RESOLUTION
To resolve this behavior, obtain the Microsoft Office 97 SR-2a patch from
the following Microsoft Web site:
To work around this behavior, delete the document from the
Windows\Temporary Internet Files folder, and then attempt to download the
document again. For information about how to delete files, click Start,
click Help, click the Index tab, type deleting, and then double-click the "Deleting Files" topic.
MORE INFORMATION
This behavior does not occur the first time you download the document
because it is not yet in the Temporary Internet Files folder.
| Modification Type: | Minor | Last Reviewed: | 8/9/2004 |
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| Keywords: | kbdownload kberrmsg kbprb KB196124 |
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