OL2000: (IMO) Outlook Disconnects After Scheduled Connection (196055)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After making a scheduled connection to the Internet to send or receive mail, Microsoft Outlook disconnects, even though you did not select the "Hang up when finished sending, receiving, or updating" dialing option.

CAUSE

The mail account option, "Check for new messages every <n> minutes," is designed to help you cut down on Internet connection charges. After each scheduled connection completes its sending and receiving process, Outlook terminates the connection.

RESOLUTION

Outlook honors the "Hang up when finished sending, receiving, or updating" dialing setting when you initiate the connection manually from within Outlook by clicking the Tools menu and then clicking Send and Receive.

NOTE: The Microsoft Outlook Details dialog box, visible during mail download, has a check box entitled, "Hang up when finished. If this choice is selected, it may override the setting in the Mail Format dialog box mentioned above.

MORE INFORMATION

To specify an interval to automatically send and receive mail, follow these steps:

On the Tools menu, click Options.
Click the Mail Delivery tab.
Under Mail Account Options, click to select the "Check for new messages every <n> minutes" check box, and enter a number between 1 and 9999.
Click OK to close the Options dialog box.