WD97: Cannot Insert Address Book After Installing SR-2 (196044)


The information in this article applies to:

  • Microsoft Word 97 for Windows Service Release 2 (SR-2)
This article was previously published under Q196044
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SYMPTOMS

After installing Microsoft Word 97 Service Release 2 (SR-2), you may receive the following error message when you click the Insert Address icon in Word:
Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".

RESOLUTION

Reinstall Microsoft Outlook 98 and install Corporate or Workgroup mode.

MORE INFORMATION

On computer systems with Netscape Communicator, Outlook 98 Internet Mail Only mode, Word 97, and Office 97 Service Release 2 (SR-2) installed, when you attempt to insert an address in either the Envelope Wizard or Letter Wizard, an error message appears, indicating that you must log on to Microsoft Exchange to access your address book, and your address book is not opened.

This problem supposedly did not occur in Word with SR-1 installed and only started occurring after the installation of SR-2. Re-installing Microsoft Outlook 98 has resolved the problem.

For additional information, please see the following articles in the Microsoft Knowledge Base:

196042 WD97: Can't Insert Address With Netscape Communicator Installed

178481 WD97: Errors Accessing the Address Book Icon

Modification Type:MajorLast Reviewed:11/7/2002
Keywords:kbemail kbprb KB196044
©2002 Microsoft Corporation. All rights reserved.