XADM: Directory Service Stops When Upgrading to Exchange Server 5.5 or Exchange Server 5.5 Service Pack 1 (196043)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q196043 SYMPTOMS
When you attempt to upgrade to Microsoft Exchange Server 5.5 or apply
Exchange Server 5.5 Service Pack 1, the Directory service may stop
unexpectedly after the "Setup is making sure the system is ready for
installation" message is displayed on the screen. When this occurs, the
last line that appears in the Exchange Server Setup log file may be similar
to the following:
Interpreting line <StopService:MSExchangeSA>
In addition, events similar to the following may appear in the event log:
Event ID: 195
Source: ESE97
Description: MSExchangeDS ((456)) Internal trace: dir.cxx@2041
Event ID: 15
Source: MSExchangeES
Description: Error 0x8004011d occurred while trying to run a timer-
based agent.
CAUSE
This problem can occur when the Setup or Update program attempts to stop
the directory service while directory replication is being performed and
the process used to stop the service times out before directory replication
is finished. The Directory service cannot be stopped until directory
replication is finished.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Directory Service
File Name Version
-----------------------
Dsamain.exe 5.5.2404.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix kbQFE KB196043 |
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