Computer Stops Responding When You Try to Shut It Down (196008)
The information in this article applies to:
This article was previously published under Q196008 SYMPTOMS
When you try to shut down your computer, your computer may stop responding
(hang), and you may receive one or both of the following messages:
Windows is shutting down. It's now safe to turn off your computer. NOTE: This article does not apply to Microsoft Windows 98 Second Edition. For information about shutdown problems in Windows 98 Second Edition, see the following article in the Microsoft Knowledge Base:
238096 How to Troubleshoot Windows 98 Second Edition Shutdown Problems
CAUSE
This problem can occur if your computer uses Advanced Configuration and Power Interface (ACPI) and the Fast Shutdown feature is disabled.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This English-language version of this fix should have the following file attributes (or later):
File name Version Date Time Size
--------------------------------------------------------
Acpi.sys 4.10.2000 11/23/98 7:51pm 80,256 bytes
To work around this problem, enable the Fast Shutdown feature:
- Click Start, point to Programs, point to Accessories, point to System
tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Advanced.
- Click the Disable Fast Shutdown check box to clear it, click OK, and
then click OK again.
- Click Yes when you are prompted to restart your computer.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.
This problem was corrected in Windows 98 Second Edition.
| Modification Type: | Major | Last Reviewed: | 8/28/2006 |
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| Keywords: | kbHotfixServer kbQFE kbHardware kbprb kbui KB196008 |
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