Error message in Outlook: "The item could not be deleted" (195863)


The information in this article applies to:

  • Microsoft Outlook 2000
  • Microsoft Outlook 2002
This article was previously published under Q195863

SYMPTOMS

When you attempt to delete a mail message that is on your Microsoft Exchange Server Store, you may get the following error message:
The item could not be deleted. It was either moved or already deleted, or access was denied.

CAUSE

When someone is viewing the same message folder from another computer (for example, via folder-sharing or delegate access) and deleted the message, you do not see that the Microsoft Exchange Server has not yet updated Outlook.

RESOLUTION

Give the Microsoft Exchange Server time to update Outlook.

MORE INFORMATION

The amount of time required for the update is dependent upon factors that include, but not limited to:
  • Network traffic
  • Network protocol binding order on your computer
  • The load on the Microsoft Exchange Server
  • Public folder replication within the Microsoft Exchange Server system
  • Movement of mailboxes from one mail server to another
  • Offline address book generation
Certain operations on the Microsoft Exchange Server will have higher priority than others based on process scheduling and server demand. For more information about this error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:

274492 (CW): Error messages when too many items are selected

289999 Error message when you delete large number of messages

Modification Type:MajorLast Reviewed:3/1/2006
Keywords:kbprb KB195863
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