Computer Hangs After Inserting or Opening Second CD-ROM (195788)


The information in this article applies to:

  • Microsoft Graphics Studio Home Publishing 99
This article was previously published under Q195788
********************************************************************* ** - WARNING - ** ** THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN ** ** CONFIRMED OR TESTED BY MICROSOFT. USE ONLY ** ** WITH DISCRETION. ** *********************************************************************

SYMPTOMS

When you insert the second Home Publishing 99 CD-ROM or double-click the CD-ROM drive icon when the second Home Publishing CD-ROM is in the CD-ROM drive, the CD-ROM drive may continually spin and your computer may stop responding (hang).

CAUSE

This behavior can occur for either of the following reasons:


  • When you ran Setup for Home Publishing you selected the Minimum installation option.The Auto Insert Notification feature is enabled in Microsoft Windows.

RESOLUTION

To work around this issue, use the appropriate method listed below.

Copy the Clip Art Catalog Files to Your Hard Disk


If you select the Minimum installation option when you install Home Publishing, the clip art catalog files are not copied onto your hard disk; the clip art catalogs remain on the CD-ROM. The majority of the Home Publishing clip art files are located on the Home Publishing disc 2 CD-ROM. The clip art catalogs on the CD-ROM are large and some CD-ROM drives cannot read the files.

You can resolve this issue by installing the clip art catalog files to your hard disk.

Note: You need at least 38.2 megabytes (MB) of free hard-disk space to install the clip art catalog files on your hard disk.


To install the clip art catalog files on your hard disk, follow these steps:

  1. Quit all programs running on the computer.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. In the list of installed programs, click Microsoft Home Publishing, and then click Add/Remove.
  5. Click Add/Remove, and then click the Clip Art Catalogs check box to select it.
  6. Click Continue, and then follow the instructions on the screen to finish installing the clip art files.

Temporarily Bypass the Auto Insert Notification Feature


To temporarily bypass the Auto Insert Notification feature, press and hold down the SHIFT key when you insert the second Home Publishing 99 CD-ROM into the CD-ROM drive.

Disable the Auto Insert Notification Feature


To disable the Auto Insert Notification feature, follow these steps:

NOTE: If you disable this feature, CD-ROM-based programs and audio compact discs do not start automatically when you insert a CD-ROM or audio compact disc into the CD-ROM drive.

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Device Manager tab, click the PLUS SIGN (+) next to CDROM to expand the branch.
  4. Click the CD-ROM drive for which you want to disable the Auto Insert Notification feature, and then click Properties.
  5. Click the Settings tab, and then click to clear the Auto Insert Notification check box.
  6. Click OK until you return to Control Panel.
  7. When you are prompted to restart the computer, click Yes.

MORE INFORMATION

When you insert a CD-ROM into the CD-ROM drive and the Auto Insert Notification feature is enabled, Windows checks the CD-ROM for a file named Autorun.inf. If Windows finds this file, the instructions in the file are executed by Windows. The Autorun.inf file may contain instructions to install or run the program on the CD-ROM.
Modification Type:MajorLast Reviewed:4/24/1999
Keywords:kbenv kbprb KB195788
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