"Undeliverable mail" message when you send Internet e-mail in Outlook 2000 (195720)

The information in this article applies to:

Microsoft Outlook 2000

This article was previously published under Q195720

For a Microsoft Outlook 97 version of this article, see 161323.

For a Microsoft Outlook 98 version of this article, see 180982.

For a Microsoft Outlook 2002 version of this article, see 286106.

SYMPTOMS

When sending Internet Mail using Microsoft Outlook 2000, you may receive an "undeliverable" message in your Inbox from the system administrator.

CAUSE

A busy or unreachable Internet Mail server causes this problem when you connect through your Internet Service Provider.

When using the Internet E-Mail Service that is provided with Outlook, the original mail item is removed from the Outbox and placed in the Sent Items folder.

RESOLUTION

After verifying the availability of your Internet Mail Server, to resend the message follow these steps:

Open the Undeliverable message in your Inbox.
On the Tools menu, click Send Again.
When the original message appears, on the Tools Menu, click Send.

MORE INFORMATION

To successfully send an Internet Message, the Internet Mail Server must be available. Your Internet Service Provider will be able to supply the name of the server or its IP Address.

For help in determining the availability of your Internet Mail Server, please see the following articles in the Microsoft Knowledge Base:

138789 : How to Connect to the Internet in Windows 95 and 98

102908 : How to Troubleshoot TCP/IP Connectivity with Windows NT

Modification Type:	Minor	Last Reviewed:	12/13/2004
Keywords:	kbsendmail kbemail kberrmsg kbprb KB195720