XCLN: Macintosh Outlook Ends Unexpectedly with Type 2 Error (195666)

SYMPTOMS

Microsoft Exchange Server is modified to create Container Level Search Control using Address Book views as mentioned in the following Knowledge Base article:

182902 XADM: How To Setup Container Level Search Control

The idea is to have multiple departments within one Exchange Server organization, and to prevent these departments from viewing the mailboxes of other departments in the global address list.

When you use Microsoft Outlook for Windows to create a profile, access the mailbox and view the global address list. Only the respective mailboxes are viewed in the global address list, just as expected.

When you use Microsoft Outlook for Macintosh, Exchange Server Edition, and create a profile, it quits unexpectedly with the following error message:

The application "Microsoft Outlook" has unexpectedly quit, because an error of Type 2 occurred.

CAUSE

Outlook ends unexpectedly because the Macintosh client expects to receive information about the home server network address from a property called PR_EMS_AB_NETWORK_ADDRESS. When Exchange Server returns Permission Denied, the Macintosh client fails to process this error condition, and quits.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

MORE INFORMATION

To fix this, both the client and server computers needs modifications as follows:

Macintosh client

Modify the Macintosh client to handle Non-existence, Null-value, and Access Denied cases for the PR_EMS_AB_NETWORK_ADDRESS property.

Exchange Server computer

In the Microsoft Exchange Server Administrator program, select each of the server objects in the directory, and grant search permissions to the "Everyone" account. This will allow the Macintosh client to read the PR_EMS_AB_NETWORK_ADDRESS attribute off that server, which was originally inaccessible.