WD: Error Message "Not Enough Memory" or "Word Cannot Open Document" Using Save As Command (195652)

SYMPTOMS

When you use the Save As command, you may receive an error message. This error message varies, depending on the format that you choose.

If you select this format:          This error message appears:
-------------------------------------------------------------------
Save As or Save as HTML             There is not enough memory or disk
                                    space to run the converter HTML
                                    converter.
Save As Word 6.0/95                 There is not enough memory or disk
                                    space to run the converter Word 6.0/95
                                    Export.
Save As Word 5.1, 5.0 4.0           Word cannot open the document. Try one
                                    or more of the following: On the file 
                                    menu, click Open to open the document.
                                    Make sure the document is a valid Word 
                                    document.

Or, when you start the Legal Pleading Wizard or the Memo Wizard, the following error message may appear:

"Could not load the shared library Riched20."

Or, when you access the Equation Editor, the following error message may appear:

Microsoft_OLE2 RegOpenKey is missing

CAUSE

This problem occurs if you have the Epson Photo Sheet program installed. Some Epson printers include a CD-ROM that bundles several printing-related programs. The Epson Photo Sheet Installer program installs an extension called Oless.ppc into the Extensions folder. This program comes bundled with the Epson Stylus Photo 700, the Stylus Photo EX, and possibly other Epson printers, scanners, or digital cameras.

WORKAROUND

To work around this problem, remove the Oless.ppc file from the Extensions folder.

According to Epson, removing the Oless.ppc file does not affect an Epson printer's ability to print. For more information about the functionality of this extension, contact Epson Technical Support. For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.