OL2000: (IMO) Automatic Receive Fax Option Doesn't Stay Selected (195601)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you set the Symantec Fax Starter Edition to automatically receive faxes, the Automatic Receive Fax option does not remain selected the next time you open the Options dialog box.

RESOLUTION

If you clear the Automatic Receive Fax option and it does not stay cleared the next time you open Options, the following steps apply.

Run the Setup Wizard

Run the Symantec Fax Starter Edition Setup Wizard to reconfigure the fax service. To do this:

Click Start, point to Find, and then click Files Or Folders.
In the Named box, type Olfsetup.exe, and then click Find Now.
When the file name is displayed in the lower pane, double-click it to start the Symantec Fax Starter Edition Setup Wizard.
Complete the Setup Wizard.

Set the Automatic Receive Fax Option

To set the Symantec Fax Starter Edition to automatically receive faxes:

On the Tools menu, click Options.
On the Fax tab under Modem, click to select the Automatic Receive Fax check box.
Click OK to have the new settings take effect.