OL2000: Screen Reader Unable to Read HTML Formatted E-mail Message (195431)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q195431

SYMPTOMS

Screen readers used by those with low vision are unable to read HTML- formatted e-mail messages in Microsoft Outlook 2000.

CAUSE

Outlook does not expose the text in HTML format to allow screen readers to process the text.

RESOLUTION

In order for screen readers to work correctly, you must send the mail in plain text or Microsoft Outlook Rich Text (RTF) format, or use Word as the e-mail editor.

To change the default mail format when sending mail, follow these steps:

  1. On the Tools menu, click Options.
  2. Click the Mail Format tab.
  3. Click to select "Microsoft Outlook Rich Text" in the "Send in this message format" list, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.
Modification Type:MajorLast Reviewed:10/8/2003
Keywords:kbbug kbpending KB195431
©2003 Microsoft Corporation. All rights reserved.