SYMPTOMS
When you receive an attachment from the Internet with a long file name,
your Exchange or Outlook client may crash with the following symptoms.
Exchange 5.0 Client
When you try to open or save the attachment, a Dr. Watson error message
will be displayed, and then the computer will crash.
Outlook for Macintosh Client
When you try to open or save the attachment, the following error message
will be displayed:
The Application "unknown" has unexpectedly quit, because an error of
type 2 occurred.
RESOLUTION
Exchange 5.0 Client
A supported fix that corrects this problem is now available from
Microsoft, but has not been fully regression tested and should be applied
only to systems experiencing this specific problem. If you are not
severely affected by this specific problem, Microsoft recommends that you
wait for the next Microsoft Exchange Server version 5.0 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Exchange 5.0 Client
File Name Version
-------------------------
Wmsui32.dll 5.0.1461.67
Outlook for Macintosh Client
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Outlook for Macintosh Client
Version
-------
8.01