OL2000: (IMO) Deleting IMAP Message Does Not Remove It from Server (195371)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q195371


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you delete a message from a Microsoft Outlook 2000 folder, a line may appear through the message, but the message may remain in the folder's message list, even if you quit and restart Outlook.

CAUSE

This behavior occurs if your incoming mail server is an Internet Mail Access Protocol (IMAP) server.

RESOLUTION

To remove deleted messages from an Outlook IMAP folder, follow these steps:

  1. Click the folder from which you want to remove deleted messages.
  2. On the Edit menu, click "Purge Deleted Messages."
NOTE: You cannot undelete a message once you purge deleted messages.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB195371
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