OL98: Cannot Highlight Message Text with Gateway Solo 2300 Mouse (195247)
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This article was previously published under Q195247 WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been taken
from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose
SYMPTOMS
If you are using Microsoft Outlook on a Gateway Solo 2300 notebook
computer, you may be unable to select text by dragging with the mouse. This
problem is reported to occur when using the notebook computer with a port
replicator docking station and an external mouse.
CAUSE
The Gateway 2300 has a Synaptics TouchPad and comes installed with the
Synaptics driver, which loads on start up. This driver may prevent the
external mouse from being able to select text in the body of an Outlook
message. This problem may also occur with other notebooks using the
Synaptics touchpad and software.
RESOLUTION
Remove the Synaptics Touchpad from the "docked" hardware configuration in
Device Manager and restart the computer. The default mouse driver will load
and you should still be able to use the external mouse while docked. Since
you only change the docked hardware configuration, the touchpad will still
work when you are not docked.
MORE INFORMATION
The Synaptics driver is listed as "syntpenh" in the Windows Task Manager.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 8/12/1999 |
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| Keywords: | kbprb KB195247 |
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