Mailto link starts Lotus Notes instead of Outlook (195177)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q195177

SYMPTOMS

When clicking Mailto links, Lotus Notes starts instead of Microsoft Outlook.

CAUSE

Lotus Notes is set as the default mail program in Internet Explorer, or in the Mailto protocol, or in the Notes.ini file.

RESOLUTION

Ensure that the program options are set correctly in Microsoft Internet Explorer to start Outlook.

Ensure that the Mailto protocol is set correctly to start Outlook.

Ensure that the Notes.ini file is set correctly to start Outlook.

MORE INFORMATION

Set Microsoft Internet Explorer Options

  1. In Microsoft Internet Explorer, on the View menu, click Internet Options.
  2. On the Programs tab in the Messaging section, click to select Microsoft Outlook as the default mail program, and then click OK.

Set the Mailto Protocol

  1. Double-click the My Computer icon.
  2. On the Tools menu, click Folder options.
  3. On the File Types tab click to select, URL:MailTo Protocol from the Registered File Types, click Advanced, and then click Edit.
  4. Verify that the "Application used to perform action" reads "<drive>:\<path>\Outlook.exe" -c IPM.Note /m "%1". For example:

    "C:\Program Files\Microsoft Office\OFFICE\OUTLOOK.EXE" -c IPM.Note /m "%1"

    The path may vary slightly depending on version of Outlook. For example, the following path may appear in Outlook 2003:

    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" -c IPM.Note /m "%1"

  5. Click OK, Close, and Close.

Set the Notes.ini File Entry

  1. Click the Start, point to Find, and then click Files or Folders.
  2. In the Named box, type Notes.ini, and then click Find Now.
  3. Double-click to open the Notes.ini file in the Search Results window.
  4. Type the following line after the [Notes] header:

    NotDefaultMailTo=1

  5. Close and save the Notes.ini file.
Modification Type:MinorLast Reviewed:5/11/2006
Keywords:kb3rdparty kbprb KB195177
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