WordPerfect Suite Error After Installing Program (195154)

RESOLUTION

To resolve this issue, download and install the Windows Libraries Update. To do this:

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads/search.asp?

2. In the Search By area, click Keywords.
3. In the Keywords box, type libraries update.
4. In the Operating System box, click the appropriate operating system, and then click Find It.
5. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base: If the issue continues to occur, follow these steps:

1. Copy the existing version of the Mfc42.dll file to the Home Publishing folder. To do this, follow these steps:
   1. Click Start, point to Find, and then click Files Or Folders.
   2. In the Named box, type mfc42.dll.
   3. In the Look In box, click My Computer, and then click Find Now.
   4. In the list of found files, click the Mfc42.dll file, and then on the Edit menu, click Copy.
   5. Click Start, point to Programs, and then click Windows Explorer. Open the folder in which Greetings 99 or Home Publishing 99 is installed. By default, Greetings 99 and Home Publishing 99 are installed in the following folder

      drive:\Program Files\Microsoft Home Publishing

      where drive is the letter of the hard disk on which Microsoft Windows is installed.
   6. On the Edit menu, click Paste.
2. Copy the version of Mfc42.dll included with WordPerfect Suite 8 to the desktop. To do this, follow these steps:
   1. Insert the WordPerfect Suite 8 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key to prevent the WordPerfect Suite 8 Setup program from starting automatically.
   2. Click Start, point to Find, and then click Files Or Folders.
   3. In the Named box, type mfc42.dll.
   4. In the Look In box, click the CD-ROM drive that contains the WordPerfect Suite 8 CD-ROM, and then click Find Now.
   5. In the list of found files, right-click the Mfc42.dll file, and then click Copy.
   6. Right-click an empty area on the desktop, and then click Paste.
3. Restart the computer in MS-DOS mode, and then copy the WordPerfect Suite 8 Mfc42.dll file from the desktop to the Windows\System folder. To do this, follow these steps:
   1. Click Start, and then click Shut Down.
   2. Click Restart In MS-DOS Mode, and then click Yes.
   3. At the command prompt, type the following lines, pressing ENTER after each line:

      cd system
      ren mfc42.dll mfc42.old
      copy c:\windows\desktop\mfc42.dll
      exit