XCON: MTA Generates NDR When You Reply All to Message Sent to Moved User (195124)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q195124 SYMPTOMS
The Microsoft Exchange Message Transfer Agent (MTA) may return a non-
delivery report (NDR) similar to the following when a user attempts to
Reply All to a message:
Your message did not reach some or all of the intended recipients.
Subject: Test Message
Sent: 10/30/98 11:00 AM
The following recipient(s) could not be reached:
"User in PAB" on 10/30/98 11:01 AM
The recipient name is not recognized
MSEXCH:MSExchangeMTA:SITE:SERVER
This problem may occur when the recipient's address was chosen from an old
personal address book (PAB) entry that had been originally selected as a
custom recipient in Container A, but had since been relocated to Container
B.
CAUSE
These NDRs occur because the PAB entry is storing an old distinguished name
that is no longer accurate for that custom recipient since the custom
recipient has been relocated to a new container. However, it should be
possible to add an X500 distinguished name with the old address to the
relocated custom recipient. The MTA will be able to send the message, but
if the recipient attempts to "Reply All", they will receive an NDR when it
attempts to send a message to the incorrect distinguished name for the
original recipient.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Message Transfer Agent (MTA)
File Name Version
-------------------------
Dbserver.sch 5.5.2427.0
Dcprods.cat 5.5.2427.0
Ems_rid.dll 5.5.2427.0
Emsmta.exe 5.5.2427.0
Info4log.cfg 5.5.2427.0
Infodlog.cfg 5.5.2427.0
Infollog.cfg 5.5.2427.0
Infotlog.cfg 5.5.2427.0
Mtacheck.exe 5.5.2427.0
Mtamsg.dll 5.5.2427.0
P2.xv2 5.5.2427.0
X400om.dll 5.5.2427.0
X400omv1.dll 5.5.2427.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix kbQFE KB195124 |
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