Incorrect Number of Active Users Displayed in SNA Manager (194931)


The information in this article applies to:

  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
This article was previously published under Q194931

SYMPTOMS

The number of active users displayed in SNA Manager may be incorrect. SNA Server subdomains with two or more servers will exhibit this behavior.

Steps to Reproduce this Behavior

  1. Set up an SNA Server subdomain with at least two servers.
  2. Start the servers, and either connect a couple of users, or start the SFWG service.
  3. Note the number of active users.
  4. Make a change to one of the servers. Changing a comment field is sufficient.
  5. Save the configuration.
  6. On the status bar of the other server you should see the message, Out of Date.
  7. Select the Refresh Configuration button on the toolbar.

Results

The number of active users will double.

CAUSE

Refresh Configuration causes the configuration file to be closed and then reopened. It is possible for the configuration file to reopen before all objects have been deleted from the initial close. Active user objects are found during the reopening, and displayed twice.

RESOLUTION

This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server version 4.0 and version 4.0 SP1.

MORE INFORMATION

For information on a related issue in SNA Server 3.0, please refer to the following Knowledge Base article:

194858 SNA Server Manager Shows Incorrect Status For Print Sessions

Modification Type:MinorLast Reviewed:10/31/2003
Keywords:kbbug kbfix KB194931
©2003 Microsoft Corporation. All rights reserved.