SNA Server Manager Shows Incorrect Status For Print Sessions (194858)

SYMPTOMS

SNA Server Manager may not show the correct status for its configured print sessions. Some of the print sessions may show an Inactive state when they are actually in an Active or In Session state.

NOTE: This same problem may result in SNA Server Manager reflecting inaccurate status for objects other than print sessions.

In addition, there may be other issues that cause SNA Server Manager to show inaccurate status for configured objects. For a description of one of these other issues, please refer to the following Microsoft Knowledge Base article:

185690 SNA Server Manager Not Reflecting Correct Status

CAUSE

If an instance of SNA Server Manager is running and an instance of the SNA Manage Agent service is restarted, then notification of object creation is sometimes passed from the Manage client (Mngcli.exe) to the SNA Manage Agent. This results in other instances of SNA Server Manager not getting informed of all the objects that exist. These other instances of SNA Server Manager would then show an incorrect status for some of its objects (that is, Print Sessions).

RESOLUTION

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 Service Pack 1, 3.0 Service Pack 2, and 3.0 Service Pack 3.

To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack

For information on a related issue in SNA Server 4.0, please refer to the following Knowledge Base article:

194931 Incorrect Number of Active Users Displayed in SNA Manager