XADM: Cannot Install 5.5 After Internet Explorer 4.01 SP1 (194820)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q194820 SYMPTOMS
When you attempt to install Microsoft Exchange Server 5.5 on an Exchange
Server 5.0 computer on which the Internet Mail Service is installed and
Microsoft Internet Explorer 4.01 Service Pack 1 (SP1) with Outlook Express
has been applied, the following error message may be displayed, and the
installation process may not complete successfully:
Self registration of the DLL c:\winnt\system32\inetcomm.dll failed.
CAUSE
When you install Exchange Server 5.5 on an Exchange Server 5.0 computer on
which the Internet Mail Service is installed, the Setup program attempts to
register the Inetcomm.dll file. During this registration process, the
Inetcomm.dll file attempts to load the Msoert.dll file.
When you apply Internet Explorer 4.01 SP1 with Outlook Express, new
versions of the Inetcomm.dll and Msoert.dll files are copied to your hard
disk. When the Exchange Server 5.5 Setup program attempts to register the
Inetcomm.dll file, it uses the new version of the Inetcomm.dll file on your
hard disk. However, when the Inetcomm.dll file attempts to load the
Msoert.dll file, it uses the older version of the Msoert.dll file on the
Exchange Server 5.5 CD-ROM. This file mismatch prevents the Inetcomm.dll
file from being registered.
WORKAROUND
To work around this problem, replace the Inetcomm.dll and Msoert.dll files
that were copied to your hard disk when you applied Internet Explorer 4.01
SP1 with the versions of the files on the Exchange Server 5.5 CD-ROM. Then,
install Exchange Server 5.5. After Exchange Server 5.5 has been installed,
replace the Inetcomm.dll and Msoert.dll files from the Exchange Server 5.5
CD-ROM with the versions of the files that were copied to your hard disk
when you applied Internet Explorer 4.01 SP1.
To do so, follow these steps:
- Rename the Inetcomm.dll and Msoert.dll files in the Winnt\System32
folder on your hard disk to Inetcomm.new and Msoert.new.
- Copy the Inetcomm.dll and Msoert.dll files from the Exchange Server 5.5
CD-ROM to the Winnt\System32 folder on your hard disk.
- Install Exchange Server 5.5.
- Rename the Inetcomm.dll and Msoert.dll files in the Winnt\System32
folder on your hard disk to Inetcomm.old and Msoert.old.
- Rename the Inetcomm.new and Msoert.new files in the Winnt\System32
folder on your hard disk to Inetcomm.dll and Msoert.dll.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.
| Modification Type: | Major | Last Reviewed: | 3/30/2004 |
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| Keywords: | kbbug kbnofix KB194820 |
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