Encarta: How to Contact Encarta Annual Update Program (194366)


The information in this article applies to:

  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q194366

SUMMARY

This article describes the methods by which an Encarta Annual Update Program (AUP) subscriber can contact the AUP.

MORE INFORMATION

Contact the Microsoft Encarta Annual Subscription team using one of the following methods:

Telephone

Telephone (888) 803-4570 to contact the AUP.

Fax

In the United States, fax your request to the following number:

716-447-7330

In Canada, fax your request to the following number:

905-374-3855

Mail

In the United States, mail your request to the following address:

Microsoft Encarta
Annual Update Program
PO Box 1094
Buffalo NY 14240-8720

In Canada, mail your request to the following address:

Microsoft Encarta Canada
Annual Update Program
PO Box 643
Fort Erie ON L2A 9Z9
Canada

The Encarta Annual Update Program was a special program that sent subscribers each year's new edition of select Microsoft Encarta reference products. Subsription was free, and customers were notified of special-price offers to for new products.

The AUP was discontinued in July 2001, but existing subscribers may still contact the AUP for questions about existing orders.

AUP has been replaced "Club Encarta" which is only available to users of 2002 Encarta products. To join Club Encarta, open your 2002 Encarta product and on the Help menu, click Join Club Encarta.

For information on the latest Encarta reference products, point your Web browser to:

http://encarta.msn.com/products

Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbinfo kbpolicy KB194366
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