Encarta 99: No Sound in Home Screen, Animations, Interactivities (194362)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q194362

SYMPTOMS

When you run Encarta Encyclopedia 99, you may not hear any sounds on the Encarta Home Screen, or when you play animations or interactivities.

CAUSE

This behavior can occur if you install a program that uses Macromedia Shockwave Director 6.0 after you install Encarta 99.

RESOLUTION

To resolve this issue, use one of the following methods.

Reinstall Macromedia Director 6.0.1 from the Installation CD-ROM

To reinstall Macromedia Director 6.0.1 from the installation CD-ROM, follow these steps:

  1. Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99 Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting automatically.
  2. Click Start, and then click Run.
  3. In the Open box, type the following line, and then click OK:

    <drive>:\support\shkwave\Sw61inst.exe

    where <drive> is the drive letter of the CD-ROM drive.

Remove and Reinstall Encarta Encyclopedia 99

To remove and reinstall Encarta Encyclopedia 99, follow these steps:

  1. Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99 Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting automatically.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click Encarta Encyclopedia Deluxe 99, and then click Add/Remove.
  5. Follow the instructions on the screen to remove Encarta Encyclopedia 99.
  6. Click Start, and then click Run.
  7. In the Open box, type the following line, and then click OK:

    <drive>:\setup.exe

    where <drive> is the drive letter of the CD-ROM drive.
  8. Follow the instructions on the screen to reinstall Encarta Encyclopedia 99.

MORE INFORMATION

Encarta 99 Setup installs Macromedia Shockwave Director 6.0.1, and Encarta 98 Setup installs Macromedia Shockwave Director 6.0. If you install Encarta 98 after you install Encarta 99, the Macromedia Shockwave Director 6.0 installation program in Encarta 98 Setup overwrites some of the Macromedia Shockwave Director 6.0.1 files installed by Encarta 99 Setup.
Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kb3rdparty kbprb kbsetup kbsound KB194362
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