Multimedia: Hangs While Updating Files or Program Does Not Start (194344)

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Determine if You Are Using Protected Mode CD-ROM Drivers

To determine if you are using protected mode (32-bit) CD-ROM drivers, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab, and then verify that the File System entry is 32-bit. If the File System entry is Some drives are using MS-DOS compatibility, you may be using real mode (16-bit) CD-ROM drivers. Contact the manufacturer of your CD-ROM drive to obtain protected mode drivers for your CD-ROM drive.

NOTE: Encarta Virtual Globe does not start if you are using real mode drivers to access your CD-ROM drive. To start Encarta Virtual Globe, you must obtain protected mode (32-bit) CD-ROM drivers.

If the issue continues to occur, proceed to the next method.

Force Axdist.exe and Sw61inst.exe to Quit

1. Insert the programs CD-ROM into the CD-ROM drive, and then follow the instructions on the screen to start the installation process.
2. When your computer stops responding (you may hear a system beep), press CTRL+ALT+DELETE to open the Close Program dialog box.
3. Click one of the following entries in the Close Program dialog box:
   
   
   • Axdist
   • Sw61inst
4. Click End Task.
5. The Setup program should now continue. Repeat steps 2-4 if the computer stops responding again.
6. When the Setup program is finished, follow the instructions in the "Install Sw61inst Separately" section later in this article.

Install Sw61inst Separately

1. Click Start, and then click Run.
2. In the Open box, type the following line, and then click OK:

   <drive>:\Support\Shkwave

   where <drive> is the drive letter of the CD-ROM drive.
3. Double-click Sw61inst.exe.
   
   NOTE: If you receive the following error message
   Error registering the OCX
   C:\Windows\System\Macromed\Director\SwDir.dll
   follow the instructions in the "Run the Axdist Installer" section later in this article.

Run the Axdist Installer

1. Click Start, and then click Run.
2. In the Open box, type the following line, and then click OK:

   <drive>:\Aref\System

   where <drive> is the drive letter of the CD-ROM drive.
3. Double-click Axdist.exe.
4. Repeat the steps in the "Install Sw61inst Separately" section earlier in this article.