Hewlett-Packard Computer May Hang Using ATI Video Adapter (194064)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q194064
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

Your Hewlett-Packard (HP) computer may stop responding (hang) when you select text, or if you connect to a Web site with numerous graphic images.

CAUSE

This issue can occur if you use an HP 8175 or 8176 computer with an ATI 3D Rage II+ PCI video adapter, and you upgraded from Microsoft Windows 95.

RESOLUTION

To resolve this issue, install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, or contact the manufacturer to inquire about obtaining an updated video adapter driver to address this issue.

To install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display, click the Settings tab, and then click Advanced.
  3. On the Adapter tab, click Change.
  4. Click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
  5. Click Next, click Have Disk, and then click Browse.
  6. In the Drives box, click the CD-ROM drive that contains the Windows 98 CD-ROM.
  7. In the Folders box, double-click the Drivers folder, and then double- click the Display folder.
  8. Double-click the ATI folder, click OK, and then click OK.
  9. Click the ATI Rage II+ Pro video adapter driver, and then click OK.
  10. Click OK, and then click Next.
  11. Click Next, and then click Finish.
  12. Restart your computer.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHardware kbprb KB194064
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