Encarta 99: Black Lines Appear on the Screen During Transitions (193990)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q193990

SYMPTOMS

When you attempt to view InterActivities or animations in Microsoft Encarta Encyclopedia 99, black lines may appear on the screen during transitions.

CAUSE

This issue can occur if one of the following video cards is installed in your computer:

  • ATI Mach64 with the Mach64GX RevD chip (also known as ATI Graphics Pro Turbo PCI)
  • ATI Rage Pro Turbo

RESOLUTION

To resolve this issue, download and install the latest display driver available for your video card.

To obtain the latest display driver for your video card, contact your computer manufacturer or ATI Technologies, Inc.

For information about how to contact your computer manufacturer, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If a driver update is not available from your computer manufacturer, you can download the latest ATI display drivers from the following ATI Web site:

http://www.atitech.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

Encarta Encyclopedia 99 uses Macromedia ShockWave Director to display animations and the Encarta Home screen.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kb3rdparty kbdisplay kbenv kbprb KB193990
©2004 Microsoft Corporation. All rights reserved.