XFOR: Internet Mail Service Stops with Event Log Error 4116 (193639)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q193639 SYMPTOMS
The Internet Mail Service stops with an event log error 4116, which states
The following:
Event ID: 4116
Source: MSExchangeIMC
Description: An error was returned from the messaging software the
Internet Mail Service uses to process messages on the Microsoft Exchange
Server. It is possible that the piece of mail being processed at the
time will be returned to the sender as a failed delivery instead of
being delivered. The message will be moved to the "BAD" folder, if
possible, and the error is not a temporary error. Otherwise it will be
retried when the service is restarted. Use the appropriate utilities
found in the SUPPORT directory of your Exchange CD to view and
manipulate messages that have been moved to the "BAD" folder.
CAUSE
The Internet Mail Service is trying to process outbound messages and
receiving an error. The first line in the data portion of the error
includes the following:
74 00 05 00 0e 00 07 80
The last four numbers indicate the MAPI error that was received and caused
the Event 4116. The error is 8007000e, which means out of memory. The
Internet Mail Service is programmed to stop if it receives such a memory
error.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
: XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Internet Mail Service
File Name Version
-------------------------
Msexcimc.exe 5.5.2417.0
STATUS
Microsoft has confirmed this to be a problem in Exchange Server version
5.5. This problem was first corrected in Exchange Server 5.5 Service Pack
2.
MORE INFORMATION
A memory error in this instance incorrectly reports the error condition. A
message in the MTS-OUT folder had a property header that contained more
than 21 KB of data. This header, plus the sizes of all the other headers,
totaled more than 32 KB. The Exchange memory manager enforces a limit of 32
KB per remote procedure call (RPC). The RPC failed because the message
properties totaled more than 32 KB. So the Internet Mail Service was not
actually out of memory. To resolve this, the error returned in the
condition was changed to a non-critical one, so that the Internet Mail
Service would not shut down. In addition, if the Internet Mail Service
cannot successfully retrieve all message properties at once, it divides
them up and retrieves some in one attempt and the rest in a second attempt.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix kbQFE KB193639 |
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