OL98: (CW) ErrMsg: Unable to Create the Folder (193591)
The information in this article applies to:
This article was previously published under Q193591
NOTE: These procedures only apply if you installed Microsoft Outlook 98
with the Corporate Workgroup/Other option. This option allows you to use
Messaging Application Programming Interface (MAPI) services. To determine
your installation type, on the Help Menu click About Microsoft Outlook. In
About Microsoft Outlook you should see "Corporate" if you have the
Corporate Workgroup installation.
SYMPTOMS
When you attempt to create a new folder in your Microsoft Exchange Server
mailbox, you may receive the following error message:
Unable to create the folder. You do not have permissions to create a
subfolder under this folder. To check permissions for the folder,
right-click the top-level folder, and then click Properties on the
shortcut menu. See the folder owner or your administrator to change
your permissions.
When you attempt to move messages between folders in your Microsoft
Exchange Server mailbox, you may receive the following error message:
Can't move the items. Item could not be moved. It was either already
moved or deleted, or access was denied.
CAUSE
This may be caused by moving messages from a Personal Folder to the mailbox
on your Microsoft Exchange Server, and then moving the items to another
folder in the mailbox.
The second error may also occur when you have more than one instance of
Outlook viewing the contents of the same mailbox, and you moved or deleted
the item in a different instance.
RESOLUTION
You may be able to avoid the errors by using the "Exit and Log Off" command
on the File menu, and allowing the Messaging Application Programming
Interface (MAPI) Spooler to exit. This usually occurs within 15 seconds.
You may then restart Outlook and be able to create the new folder or move
the message.
If the problem persists, use the Move To Folder command on the Edit menu.
Be sure to click the intended folder in the Move To Folder dialog box as
the focus may not be correctly set to the folder to which the items were
last moved.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.
| Modification Type: | Major | Last Reviewed: | 8/3/1999 |
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| Keywords: | kbbug KB193591 |
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