XADM: Address Book Views Not Updated After Correct Interval (193423)
The information in this article applies to:
- Microsoft Exchange Server 4.0
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q193423
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.
SYMPTOMS
When the addition or modification of a mailbox results in creation of a new
Address Book view, the hierarchy does not reflect the change until the
hierarchy recalculation takes place. New Address Book views may fail to
appear in the Exchange Administrator program for up to 30 hours. Also,
clients will be unable to see or use the new view until the recalculation
takes place.
CAUSE
An incorrect registry setting results in an excessive delay prior to
hierarchy recalculation. This delay can be up to 30 hours. The intended
interval for hierarchy recalculation is 12 hours. Through an error in
Exchange Setup, the number was initialized to hex 720 rather than decimal
720.
WORKAROUND
Recalculation of the hierarchy can be forced through the Exchange
Administrator program. By connecting to the Exchange Server computer
through the Administrator program, the recalculation can be initiated by
using the F5 refresh key.
For a more permanent and automatic solution, modify the registry to the
intended value and restart the Exchange directory service.
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT, you should also update your Emergency
Repair Disk (ERD).
- Start Registry Editor (Regedt32.exe).
- Locate the Hierarchy Table Recalculation interval (minutes) value under
the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeDS
\Parameters
NOTE: The above registry key is one path; it has been wrapped for
readability.
- Click DWORD on the Edit menu, type 2d0 and then click OK.
- Quit Registry Editor.
- Restart the directory service.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 4.0, 5.0, and 5.5. This problem was first corrected in Exchange
Server 5.5 Service Pack 2.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbpending KB193423 |
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