OFF97: SR-2 Patch May Fail to Update Admin Installation (193290)
The information in this article applies to:
- Microsoft Office 97 for Windows, Service Release 2 (SR-2)
This article was previously published under Q193290 SYMPTOMS
When you use the Microsoft Office 97 SR-2 Patch to update an administrative
installation of Microsoft Office 97 SR-1, you may receive the following
error message:
Microsoft Office 97 SR-2 completed unsuccessfully. See the log file in
the Microsoft Office installation directory for details.
<Path>\97sr2_<#>.log
where <Path> is the path to your administrative installation, and <#> is a
number (0, 1, 2 ).
If you open the SR-2 Patch log file, you see the following lines of text:
Move <Path>\office\mso97.dll to <Path>\office\sr190E6.TMP
<Path>\office\mso97.dll is in use
The sr2 patch can not continue
The sr2 patch fails
The sr2 patch has failed
CAUSE
This problem may occur when the following conditions are true:
- One or more users have performed a Run From Network Server
installation of Microsoft Office 97 from the administrative
installation that you are attempting to update.
-and-
- One or more of these users is running at least one Microsoft Office 97
program from the administrative installation.
Specifically, the problem occurs because the SR-2 Patch cannot update a
file when it is in use.
RESOLUTION
To prevent this problem from occurring, make sure that ALL users who have
performed a Run From Network Server installation of Microsoft Office from
the administrative installation you are updating exit ALL of their
Microsoft Office 97 programs. This includes:
Microsoft Word 97
Microsoft Excel 97
Microsoft Access 97
Microsoft PowerPoint 97
Microsoft Outlook 97 / Microsoft Outlook 98
Microsoft Project 98
Microsoft FrontPage 97 / Microsoft FrontPage 98
Microsoft Photo Editor 97
Microsoft Office Binder 97
Microsoft Office Shortcut Bar
All users should close the following Microsoft Office programs from the Close Program dialog box.
To close these programs, press CTRL+ALT+DEL. Select the file and then click End Task. These programs use
Mso97.dll, which is a file updated by the SR-2 Patch; it must not be
running when you run the SR-2 Patch.
When all users have quit the Microsoft Office programs, you should then
be able to use the SR-2 Patch to update the administrative installation of
Microsoft Office 97 SR-1.
You can also use the SR-2 Patch to update the administrative installation
at night or during a weekend, when no one is running any of the Microsoft
Office programs from the server.
Modification Type: | Major | Last Reviewed: | 10/2/2002 |
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Keywords: | kbprb KB193290 |
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