Err Msg: Couldn't Find the Microsoft Expedia Streets 98 CD-ROM (193046)


The information in this article applies to:

  • Microsoft Expedia Streets 98
  • Microsoft Expedia Trip Planner 98
This article was previously published under Q193046

SYMPTOMS

When you attempt to start Expedia Streets 98 or Expedia Trip Planner 98, you may receive an error message similar to the following
Couldn't find the Microsoft Expedia Streets 98 CD-ROM in drive <drive>. Ensure that the CD is correctly inserted in your <drive> drive, then click OK (or click Cancel to exit the application).
where <drive> is the letter of the CD-ROM drive containing the Expedia Streets 98 CD-ROM.

NOTE: If you attempt to start Expedia Trip Planner 98, you receive the identical error message with the substitution of Trip Planner for Streets in the error message.

CAUSE

This behavior can occur if the motherboard installed in your computer is based on the VIA VP3 chipset. A list of computer manufacturers that use motherboards based on the VIA VP3 chipset is available on the following VIA Web site:

http://www.via.com.tw/support/partnersvp3.htm

RESOLUTION

To resolve this issue, install Microsoft Windows 98, or download and install the latest version of the VIA IDE Busmaster driver from the following VIA Web site:

http://www.viaarena.com/default.aspx

If your motherboard is based on the AGP version of the VP3 chipset, download and install the latest AGP driver from this Web site.

NOTE: Do not install the VIA IDE Busmaster driver unless you know that your computer uses a VIA VP3 chipset. Contact your computer manufacturer for more information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

158274 Automap Err Msg: Couldn't Find Streets Plus/Trip Planner CD-ROM

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:10/24/2005
Keywords:kb3rdparty kbenv kberrmsg kbHardware kbprb KB193046
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