Problems Viewing E-mail Projects Using Netscape Navigator (192997)


The information in this article applies to:

  • Microsoft Graphics Studio Greetings 99
  • Microsoft Graphics Studio Home Publishing 99
  • Microsoft Greetings 2000
  • Microsoft Greetings 2001
  • Microsoft Home Publishing 2000
  • Microsoft Home Publishing Express 2000
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
This article was previously published under Q192997

SYMPTOMS

If you use Netscape Navigator to view an e-mail project in one of the programs listed at the beginning of this article, you may experience any of the following symptoms:
  • If you have a transition in your project, such as a text fly-in, the text may appear stationary instead of transitioning as expected.
  • If you have a card containing overlapped sounds, the sounds may not be played as expected. Only one sound may be played at a time instead of multiple sounds being played in an overlapping manner as you intended.
  • If you have tiled backgrounds in your project, the backgrounds may run onto the following page of your e-mail project.
  • You may not be able to embed a particular font in your project, so the font you choose may be replaced by the closest available font installed on your computer.

CAUSE

This behavior can occur because Netscape Navigator does not include the Microsoft Internet Explorer filters necessary to process transitions. In addition, Netscape Navigator does not include the ability to embed fonts in a project.

RESOLUTION

To view your e-mail project correctly, use Microsoft Internet Explorer version 4.01.

MORE INFORMATION

The programs listed at the beginning of this article are designed to use the features available in Internet Explorer. These features are based on open standards published by the World Wide Web Consortium. To view these standards, visit the following Web site:

http://www.w3.org

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


For more information about how to use Netscape Navigator to view e-mail projects, please see the following article in the Microsoft Knowledge Base:

190872 Cannot Hear Sound Files in Netscape Navigator 4.05 Standard

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kb3rdparty kbdisplay kbprb KB192997
©2004 Microsoft Corporation. All rights reserved.