Delivery receipts and read receipts in Outlook 2000 (192929)

MORE INFORMATION

Other versions of Outlook allow you to request delivery receipts and read receipts for e-mail messages you send to others. Outlook 2000 allows you to specify how you wish to respond to requests for read receipts that accompany e-mail messages sent to you.

Requesting Delivery Receipts

To request delivery receipts for messages you send to others, you must have installed Outlook in the Corporate/Workgroup (CW) mode, and you must be using Microsoft Exchange Server as your mail service. You can request delivery receipts on either a per message basis or for all messages you send.

To request a delivery receipt for a specific message, follow these steps:

1. On the View menu of the message, click Options.
2. Under Voting and Tracking options, click to select "Request a delivery receipt for this message" and click Close.

To request delivery receipts on all messages you send, follow these steps:

1. On the Tools menu, click Options.
2. On the Preferences tab, click E-mail Options and then click Tracking Options.
3. Click to select "Request a delivery receipt for all messages I send" and click OK.

Requesting Read Receipts

To request a read receipt for messages you send to others, you can install Outlook in the Internet Mail Only (IMO) mode or you can install Outlook in the CW mode and use either Microsoft Exchange Server or Internet Mail as your mail service. You can request read receipts on either a per message basis or for all messages you send.

To request a read receipt for a specific message:

1. On the View menu of the message, click Options.
2. Under Voting and Tracking options, click to select "Request a read receipt for this message" and click Close.

To request read receipts on all messages you send:

1. On the Tools menu, click Options.
2. On the Preferences tab, click E-mail Options and then click Tracking Options.
3. Click to select "Request a read receipt for all messages I send" and click OK.

Responding to Read Receipt Requests

If you are using the CW installation of Outlook with Microsoft Exchange Server as your mail service, Exchange will always respond to requests for a read receipt.

If you are using the CW installation of Outlook with Internet Mail as your mail service, you will have a choice to respond or not respond to all requests for a read receipt.

If you are using the IMO install of Outlook you will have a third option, to be asked on a per message basis if you wish to respond to a request for a read receipt.

To select the CW/Internet Mail options for responding to read receipt requests:

1. On the Tools menu, click Options.
2. On the Preferences tab, click E-mail Options and then click Tracking Options.
3. Under "Use this option to decide how to respond to requests for read receipts" click to select either "Always send a response" or "Never send a response" and click OK.

To select the IMO options for responding to read receipt requests:

1. On the Tools menu, click Options.
2. On the Preferences tab, click E-mail Options and then click Tracking Options.
3. Under "Use this option to decide how to respond to requests for read receipts" click to select either "Always send a response", "Never send a response" or "Ask me before sending a response" and click OK.