XFOR: Server Stops Responding When Running a Print Service and INS (192792)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q192792 SYMPTOMS
When you have printers shared on a computer running Windows NT Server, the
server stops responding with a high kernel mode CPU usage by SPOOLSS.
Depending on the printing load and the speed of the server, this problem
appears only after the computer has been running without interruptions for
quite some time, at least a couple of days.
CAUSE
When jobs are queued to the printer, a message is added to the queue of the
window opened by the Exchins.exe process. However, the Internet News
Service does not process these messages, and the queue grows until it is
too large to be handled in a reasonable time. Therefore, the server appears
to stops responding.
RESOLUTIONExchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
GEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
File Name Version
------------------------
Exchins.exe 5.5.2383.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5. This problem was first corrected in Exchange Server
5.5 Service Pack 2.
| Modification Type: | Major | Last Reviewed: | 10/24/2003 |
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| Keywords: | kbbug kbfix kbQFE KB192792 |
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